The orders page allows you to manage and monitor all the orders in the system. 

The orders page is auto-populated once the customer has successfully created an order. Customers can create orders via the store, product sharing link, or the category sharing links on the Facebook messenger.

As a system administrator, you can also create orders manually using the Create Order button on the Orders dashboard.

Creating Orders #

To create an order manually, perform the following steps.

  1. On the Home page, click My Shops > Orders.
  2. From the Select Your Store list on the Orders dashboard, select the store for which you want to create the order.
  3. Click Add New Order.
  4. On the Create Order dialog box, enter details as:
ParameterDescription
Define Order StatusSelect any of the following options to set the order status.On Hold, Rejected, Processing, Shipped, Delivered, Completed, Placed Order, Filled Delivery Info, or Cancelled.
Buyer InformationEnter the customer details including name, address, phone number, email, and the shipping region using the fields in this area.
Define Order ItemsUse the Set Target Products list to select the products for the order.
Define Payment StatusIs This Order Paid?: Select this option if the order has been paid for.Set Date Paid: Select the payment date and time.Set Order Payment Method: Select the payment method.
Have a coupon?Enter the coupon code, and click Apply. The system validates the coupon and automatically applies the discount to the cart value.

5. Click Save Order

The order is created and displayed on your Orders dashboard. If you have integrated your Google Sheet with FB Automate, the order details will be automatically populated there too.

Editing/Deleting Order #

You can edit or delete orders using the corresponding icons in the Actions column, as shown in the following figure.

Export Order details #

FB Automate allows you to export the order details to MS Excel or TXT or CSV format.

For this, perform the following steps.

  1. From the Select Your Store list on the Orders dashboard, select the store for which you want to export the order details.
  2. Use the checkboxes to select the orders that you want to export.
  3. Click the Export Selected button.
  4. On the Export To Excel dialog box, provide a name and select the format to which you want to export.
  5. Select the Cell Auto Width option to allow automatic setting of the cell width
  6. Click Export and choose the location on your computer where you want to save the exported sheet.